Alternative Resolution of Consumer Disputes

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In accordance with Law no. 144/2015 of September 8, the Alternative Consumer Dispute Resolution Entities are listed below, which consumers may contact in case of conflict when purchasing products or services on this Website. 

• National Center for Consumer Conflict Information and Arbitration (CNIACC)
  Universidade Nova de Lisboa - Faculty of Law
  Campus de Campolide
  1099-032 Lisbon
  www.arbitragemdeconsumo.org
  
  
• Lisbon Consumer Conflict Arbitration Center (CACCL)
  Rua dos Douradores, no. 116, 2nd floor
  1100-207 Lisbon
  www.centroarbitragemlisboa.pt 
  
  
• Coimbra District Consumer Conflict Arbitration Center (CACCDC)
  Av. Fernão Magalhães, no. 240, 1st floor
  3000-172 Coimbra
  www.centrodearbitragemdecoimbra.com 
  
  
• Madeira Consumer Conflict Arbitration Center (CACCRAM)
  Rua Direita, no. 27, 1st floor 
  9050-405 Funchal
  www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx
  
  
• Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court (CACCVA)
  Rua Capitão Alfredo Guimarães, no. 1 
  4800-019 Guimarães
  www.triave.pt
  
  
• Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) (CIAB)
  Rua D. Afonso Henriques, no. 1 (Ed. Junta de Freguesia da Sé)
  4700-030 Braga
  
  Av. Rocha Paris, no. 103 (Edifício Vila Rosa)
  4900-394 Viana do Castelo
  www.ciab.pt
  
  
• Algarve Consumer Conflict Information, Mediation and Arbitration Center (CIMAAL)
  Edifício Ninho de Empresas
  Estrada da Penha
  8005-131 Faro
  www.consumidoronline.pt
  
  
• Porto Consumer Information and Arbitration Center (CICAP)
  Rua Damião de Góis, no. 31, Shop 6
  4050-225 Porto
  www.cicap.pt